Refund Policy

1. Our Guarantee

We stand behind the quality of the REVERSE13™ training protocol. We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.

2. Eligibility for Refund

To be eligible for a refund, you must:

• Request the refund within 30 days of your original purchase date
• Contact us at hello@reclaimyouth.com with your order details
• Provide the email address used for the purchase

No explanation is required—we respect your decision. However, we appreciate any feedback that helps us improve our product.

3. Refund Process

Step 1: Submit Your Request

Email us at support@joinreclaim.com with the subject line "Refund Request" and include:

• Your full name
• Email address used for purchase
• Order number (if available)
• Purchase date

Step 2: Confirmation

We will confirm receipt of your request within 1 business day and verify your purchase details.

Step 3: Processing

Once approved, your refund will be processed to the original payment method within 5-7 business days. You will receive a confirmation email when the refund has been initiated.

Step 4: Bank Processing

Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account. If you do not see the refund after this period, please contact your bank first, then reach out to us if needed.

4. Digital Product Nature

The REVERSE13™ protocol is a digital product (PDF guide and optional member portal access). Upon purchase, you receive:

• Immediate download access to the PDF
• Email with download link
• Optional member account creation

While we cannot "take back" digital content you've already accessed, our 30-day guarantee ensures you can request a refund regardless of whether you've downloaded or reviewed the materials.

5. Member Portal Access

If you created a member account and logged workouts, your account will be deactivated upon refund processing. All workout data will be retained for 90 days in case you change your mind and wish to repurchase. After 90 days, data may be permanently deleted unless otherwise requested.

6. Exceptions and Limitations

Our refund policy is subject to the following exceptions:

• Time Limit: Refund requests must be made within 30 days of purchase
• One Refund Per Customer: Multiple purchases and refunds may be declined
• Abuse Prevention: We reserve the right to deny refunds if we suspect abuse or fraud
• Promotional Purchases: Products purchased with special coupons or during promotions are still eligible for refunds unless otherwise stated

7. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank. Chargebacks hurt small businesses and often result in additional fees. We are committed to resolving any issues and will process refunds quickly when requested. If you initiate a chargeback without contacting us first, we reserve the right to dispute it and provide transaction evidence to your bank.

8. Consumer Rights

This refund policy does not affect your statutory consumer rights under Norwegian or EU law. You may have additional rights under the Consumer Rights Directive or local consumer protection laws.

9. Partial Refunds

We currently offer full refunds only. Partial refunds are not available as the product is delivered as a complete package.

10. Changes to This Policy

We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Changes do not apply retroactively—purchases made before a policy change remain subject to the policy in effect at the time of purchase.

11. Contact Us for Refunds

To request a refund or if you have questions about our refund policy, please contact us: