Privacy Policy

1. Introduction

Reclaim Youth ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you purchase and use our REVERSE13™ training protocol.

2. Information We Collect

Information You Provide

• Name and email address (required for purchase)
• Payment information (processed securely by Stripe)
• Account credentials (if you create a member account)
• Workout logs and progress data (if using member portal)

Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your personal data for the following purposes:

• Processing your purchase and delivering the PDF guide
• Sending order confirmations and download links
• Providing access to the optional member portal
• Customer support and communication
• Improving our services and user experience
• Sending occasional product updates (you can opt out)
• Complying with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To deliver the product you purchased
• Consent: For optional member portal features and marketing emails
• Legitimate Interests: For analytics and service improvement
• Legal Obligation: For accounting and tax purposes

5. Data Sharing and Third Parties

We share your data only with trusted service providers necessary to operate our business:

• Stripe: Payment processing (PCI-DSS compliant)
• Firebase/Google Cloud: Member portal hosting and authentication
• Brevo (Sendinblue): Transactional and marketing emails
• Sanity.io: Content management

We never sell your personal data to third parties. All service providers are contractually obligated to protect your data and use it only for the specified purposes.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (SSL/TLS) and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your account plus 5 years for accounting/legal requirements. Workout logs are kept indefinitely unless you request deletion.

8. Your Rights (GDPR)

You have the following rights regarding your personal data:

• Access: Request a copy of your data
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at support@joinreclaim.com. We will respond within 30 days.

9. Cookies

We use cookies and similar technologies for:

• Essential functionality (login sessions, shopping cart)
• Analytics to understand user behavior
• Preferences and settings

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

10. International Data Transfers

Your data may be processed in countries outside the EEA, including the United States (for Firebase/Google Cloud services). We ensure adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy from time to time. Significant changes will be communicated via email or prominent notice on our website. Your continued use after changes constitutes acceptance of the updated policy.

13. Contact Us & Data Protection Officer

For privacy-related questions or to exercise your rights, contact us at:

Email: support@joinreclaim.com

You also have the right to lodge a complaint with your national data protection authority.